Konstfacks bibliotek

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*008141126s2014    xxua||||||||||001 0|eng|c
*020  $a9780838912263$qalk. paper
*035  $a18125717
*035  $a(SE-LIBR)17196324
*041  $aeng
*05000$aZ678$b.S36 2014
*08204$a025.1$223
*084  $aAbca$2kssb/8 (machine generated)
*1001 $aSchmidt, Aaron,$d1978-
*24510$aUseful, usable, desirable :$bapplying user experience design to your library /$cAaron Schmidt and Amanda Etches.
*250  $aFirst edition.
*264 1$aChicago :$bALA Editions,$c2014
*264 1$aChicago :$bALA Editions, an imprint of the American Library Association,$c[2014]
*300  $aviii, 168 pages$billustrations$c23 cm
*336  $atext$btxt$2rdacontent
*337  $aunmediated$bn$2rdamedia
*338  $avolume$bnc$2rdacarrier
*340  $b23 cm
*504  $aIncludes bibliographical references and index.
*520  $a"Every decision you make affects how people experience your library. Aaron Schmidt and Amanda Etches count some 19 touchpoints--website, email, furniture, parking lot, events, newsletters, to name a few. Three elements are to be useful, useable, and desirable. Like three legs of a stool, missing any one will take you down. This book looks at the major checkpoints for user experience in a library, offering guidance on every facet, why it's important and how to assess your library's current status" --$cProvided by publisher.
*650 7$aAnvändarcentrerad systemdesign$2sao$0https://id.kb.se/term/sao/Anv%C3%A4ndarcentrerad%20systemdesign
*650 7$aBiblioteksadministration$2sao$0https://id.kb.se/term/sao/Biblioteksadministration
*650 7$aPublik service på bibliotek$2sao$0https://id.kb.se/term/sao/Publik%20service%20p%C3%A5%20bibliotek
*650 0$aLibrary administration.
*650 0$aPublic services (Libraries).
*650 0$aUser-centered system design.
*650 0$aLibrary planning.
*650 0$aInformation services$xManagement.
*650 0$aLibrary administration
*650 0$aUser-centered system design
*650 0$aPublic services (Libraries)
*7001 $aEtches, Amanda,$d1975-
*852  $5Ko$bKo$hAb
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*887  $5Ko$a{"@id":"s4xsks6qqdnx8bj8","modified":"2020-01-15T11:08:36.633+01:00","checksum":"70887718633"}$2librisxl
^

Useful, useable, desirable: like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble. Every decision you make affects how people experience your library. In this useful primer, user experience (UX) librarians Schmidt and Etches identify 19 crucial touchpoints such as the library website, email, furniture, parking lot, events, and newsletters. They explain why each is important to your library's members and offer guidance on how to make improvements. From library administrators to public relations and marketing staff, anyone concerned with how members experience your library will benefit from this book's

Coverage of the eight principles of library UX design, explaining how they can guide you to better serve your library's members Advice on simple, structured ways to evaluate and improve aspects such as physical space, service points, policies and customer service, signage and wayfinding, online presence, and using the library Scorecard system for self evaluation, which includes methods for determining how much time, effort, and skill will be involved in getting optimum performance

Easy to dip into as the need arises, this book points the way towards ensuring that your library is a welcoming space for everyone.