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Titel och upphov This is service design doing : applying service design thinking in the real world : a practitioner's handbook
Varianttitel This is service design doing
Utgivning, distribution etc. 2018
Sebastopol, CA : O'Reilly Media, Inc. [2018]
©2018
Utgivningsår
DDC klassifikationskod (Dewey Decimal Classification)
SAB klassifikationskod
Upplaga
Fysisk beskrivning xxiii, 541 pages illustrations (some color) 19 x 24 cm
Anmärkning: Bibliografi etc. Includes bibliographical references and index.
Term
ISBN
Antal i kö:
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*24510$aThis is service design doing :$bapplying service design thinking in the real world : a practitioner's handbook /$cedited/collected/written/designed by: Marc Stickdorn, Adam Lawrence, Markus Hormess, Jakob Schneider.
*24630$aThis is service design doing
*250 $aFirst edition.
*264 1$c2018
*264 1$aSebastopol, CA :$bO'Reilly Media, Inc.$c[2018]
*264 4$c©2018
*300 $axxiii, 541 pages$billustrations (some color)$c19 x 24 cm
*336 $atext$btxt$2rdacontent
*337 $aunmediated$bn$2rdamedia
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*340 $b19 x 24 cm
*504 $aIncludes bibliographical references and index.
*650 7$aTjänsteföretag$2sao$0https://id.kb.se/term/sao/Tj%C3%A4nstef%C3%B6retag
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*650 7$aKundrelationer$2sao$0https://id.kb.se/term/sao/Kundrelationer
*650 0$aService industries$xManagement.
*650 0$aService industries
*650 0$aCustomer relations
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*7001 $aSchneider, Jakob$eauthor$ebook designer$ecompiler$eeditor.
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^
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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.
Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience.
Move from theory to practice and build sustainable business success.