Mikromarc websearch : Designing the invisible : an introduction to service design

Location	DESIGN - Ihb
Title Statement	Designing the invisible : an introduction to service design
Publication, Distribution, etc. (Imprint)	London ; New York, NY : Bloomsbury Publishing, 2018
	2018
	Språk: Engelska.
Dewey Decimal Classification Number	658.8 12
SAB Classification Code	Ihb
Physical Description	342 s.
Bibliography, etc. Note	Includes bibliographical references and index.
Formatted Contents Note	Introduction -- Defining services -- The service economy -- Digital services -- Services for public interest -- The politics of service design -- Designing for services -- Getting started in the service design process -- Research and analysis -- Generating service design concepts -- Prototyping, testing, iterating -- Implementing and evaluating services -- Service design core capabilities
Subject - Topical Term	Tjänstekvalitet Design Customer services. Service industries. Design Service industries - Quality control
ISBN	9781472572585 1472572580
Waiting	0 (0)

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*24510$aDesigning the invisible :$ban introduction to service design /$cby Lara Penin.
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*5058 $aIntroduction -- Defining services -- The service economy -- Digital services -- Services for public interest -- The politics of service design -- Designing for services -- Getting started in the service design process -- Research and analysis -- Generating service design concepts -- Prototyping, testing, iterating -- Implementing and evaluating services -- Service design core capabilities
*580  $aPenin, Lara, author.: Introduction to service design
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*650 0$aCustomer services.
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A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it.

Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and innovative solutions to increasingly complex contemporary societies, service design now represents an integrative and advanced culture of design. All over the world new design studios are defining their practice as service design while long established design and innovation consultancies are increasingly embracing service design as a key capacity within their offering.

Divided into two parts to allow for specific reader requirements, Service Design starts by focusing on main service design concepts and critical aspects. Part II offers a methodological overview and practical tools for the service design learner, and highlights fundamental capacities the service design student must master. Combined with a number of interviews and case studies from leading service designers, this is a comprehensive, informative exploration of this exciting new area of design.